Contact Information

Thank you for your interest in The Embroidered Touch.
 
For questions, please contact me at embroideredtch@bellsouth.net.  

I look forward to hearing from you and will get back with you as soon as possible.

Design Choices

It is nearly impossible to feature every design that is available for embroidery, however, if you follow the links to your left (under designs), you will find some of the most popular design choices. 

Many of  the designs featured on finished products have been custom prepared for customers and may not be featured on the design pages.  Do not hesitate to contact me if you see something that is not listed or if you have a particular design or idea in mind!  I will be happy to work with you! 
 

Payment Options:

PayPal payments, checks (from return customers in good standing) and money orders are the only forms of payment accepted. 

I will email you an invoice and PayPal with have instructions on how you can pay.  You do not have to have a PayPal account. 

Orders will be processed & shipped after payment has cleared.

How Do I Place An Order?

Please email me with the specific items you are interested in, including color, quantity, personalization information, etc.

I also need your mailing address to calculate shipping charges (and tax, if applicable).

I will then send you an invoice through PayPal.  You do not have to have an account with PayPal to pay me.  The email will give you instructions on how to proceed.  If you have a PayPal account simply click on the link given.

Once I receive payment and payment has cleared, I will begin working on your items and send them out, usually within 10 working days.

When Can I Expect My Order to be ready?

Your order should be ready for pick up or shipping within 10 business days (unless otherwise indicated in the item description) after your payment has been processed.  If an item has to be special ordered, please allow an additional 2-3 weeks additional for shipping.

Shipping:

How will my item be shipped?
I ship by U.S.P.S Priority Mail.  If you need to receive your item sooner, please let me know and I will bill you separately for the additional shipping charge.   
 
Can you ship the item to someone else?
Absolutely!  I can even include an enclosure card with your message.  Just let me know at the time of ordering that you would like the item to be shipped to another address.

Rush Orders:

Rush orders will be accessed a $10 premium per monogrammed item if items are needed sooner than the customary 10 business days.  Please understand, however, that there may be instances when rush orders cannot be accepted due to high volume, during holidays, or if I have to have the item shipped to me.  Please contact me and I will try to accomodate your request. 

Which stitch style should I choose  (Satin versus Complex Column Fill Stitches):

The difference between a Satin and Complex Column Fill Stitch is the number of needle penetrations that is required to cover a certain area.  A satin stitch is  very similar to what you see in appliques - the needle penentration moves from one side of the area to the opposite side.  This is used frequently in monograms and the overall effect is beautiful and very elegant looking.  There are limitations to using this stitch however.  If the area or column is very wide (more than 9mm), the satin stitches lose their attractiveness and can be easily snagged by rings, finger nails and other objects that might rub against it.  Multiple washings will also  damage the stitching.  For this reason, we recommend using a Complex Column Fill stitch when embroidering wide areas. The angle of the stitches still follow the angles of the design, yet due to the more abundant thread coverage, the stitches do not get  snagged or damaged as easily. 

Here are two examples: